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Leadership & Professional Development Sessions

Bring Life Back to AP

Wednesday, May 12th; 11:00 AM - 12:00 PM

Patricia Druschat, CAPP - Corporate Director of Accounts Payable

Baptist Health South Florida - 24 AP Employees; Healthcare Services

Presentation Style - Interactive Facilitated Discussion

Field of Study - Personal Development

Basic # 1000 - New Session

Does your AP department resemble a morgue? As we battle lower budgets and more work, how can we keep the spirit in our AP department alive? And if your department seems to have already died (as mine seems to have), join me for a discussion of ways to bring back life to an embattled area that must maintain extremely high levels of accuracy, has too much work, and needs TLC. If you have solved some of these issues, please join us to share your success stories. If you need help, join us to brainstorm with your peers.


Effective and Motivated Teams - Leading the Way into the Future

Wednesday, May 12th; 11:00 AM - 12:00 PM

Diana Duex - Director & Kathy Shannon - AVP of Merchandise Accounting Operations

Costco Wholesale - 139 AP Employees; Retail Industry

Presentation Style - Interactive Facilitated Discussion

Field of Study - Personal Development

Basic # 1005 - New Session

Learn what Costco Wholesale is doing with its merchandise accounting operations division to strengthen leadership skills, improve cohesiveness of their management teams, and provide insight to conflict resolutions. Specific topics will include:

  • Team building
  • Conflict resolution
  • Communication/staff development - including coaching and mentoring

How May I Help You? Open Forum Q&A

Wednesday, May 12th; 9:45 - 10:45 AM

Andy Crago - President / Consultant

Andy Crago Consulting - Business Services

Presentation Style - Interactive Facilitated Discussion

Field of Study - Personal Development

Basic # 1010 - New Session

Perhaps you attended the "Leadership Excellence … Required" workshop or maybe you didn't. Either way, drop by this workshop if you have something you want to ask the retired "Disney AP guy." Come prepared with a question or two which you feel, if answered by someone who has been there-done that, could assist you in delivering more efficient processes or effective leadership. Gain valuable insight into best practices during this open forum in any or all areas of AP:

  • Leadership
  • Infrastructure/metrics
  • Risk management
  • Payables controls
  • Cash management
  • Processing/automation

IAPP Certification

Monday, May 10th; 9:45 - 10:45 AM

Lorraine Creek, CAPP - Assistant Director Finance Operations

Fritz Neumann, CAPA - Manager, Finance Operations

The Regence Group - 15 AP Employees; Finance, Insurance and Real Estate Industry

Presentation Style - Traditional PowerPoint

Field of Study - Personal Development

Basic # 1015 - Updated Session

The IAPP certification programs provide professionals and associates the opportunity to be recognized for their expertise and experience in the AP discipline. By demonstrating a high skill level and knowledge-base, AP personnel can attain the unique distinction of Certified Accounts Payable Professional (CAPP) or Certified Accounts Payable Associate (CAPA). And, with continuing education, certificants can maintain the CAPP or CAPA designation throughout their AP careers. Attendees may feel free to ask questions during the session. Topics for discussion will include:

  • What are CAPP and CAPA?
  • Benefits of earning certification
  • Eligibility requirements
  • Certification exams
  • Re-certification through continuing education

Leadership Excellence … Required!

Monday, May 10th; 9:45 - 10:45 AM

Andy Crago, CAPP - President / Consultant

Andy Crago Consulting - Business Services

Presentation Style - Interactive Facilitated Discussion

Field of Study - Personal Development

Basic # 1020 - New Session

AP has matured through the past several years to a point that now, company executives not only recognize our contributions but expect even more from us (sound familiar?). So, what must we expect of ourselves if we are to meet or hopefully exceed this "new normal"?

Join this interactive session if you are serious about identifying or validating what it takes to be an effective leader and why leadership serves as the foundation of a successful operation. This workshop will explore:

  • Just what leadership is all about
  • Required attributes and behaviors of a great leader
  • What you should expect of yourself
  • How you should create the proper focus and environment
  • How it impacts your legacy


Leadership Lessons from 25 Years in Treasury Management

Tuesday, May 11th; 3:30 - 4:30 PM

Doug Hartsema - Consultant

Antaean Solutions, LLC

Presentation Style - Traditional PowerPoint

Field of Study - Personal Development

Advanced # 1025 - New Session

Doug Hartsema has been a student of the treasury management industry for more than 25 years and has seen the business as a banker, software provider, and consultant. Along the way he has learned a few things about the industry, the people, the organizations and most importantly about leadership. Take home a few of his lessons and reflect on your own..


Opportunities to Share Your AP Knowledge with Others by Volunteering

Thursday, May 13th; 10:00 - 11:00 AM

Don Coy - Retired

Presentation Style - Traditional PowerPoint

Field of Study - Personal Development

Basic # 1030 - New Session

This session will cover different ways you can make a difference in an empowering volunteer role. We will cover the different committees and councils within the IAPP organization that can use knowledgeable individuals to make the IAPP an even a better association. Some of the areas to be covered are:

  • Ask the Experts Team
  • Certification Council
  • Editorial Advisory Committee
  • Education Committee
  • Membership Advisory Committee

Positive Team Behavior as a Core Competency in Shared Services

Wednesday, May 12th; 9:45 - 10:45 AM

Chris Doxey, CAPP - VP of Business Development

Business Strategy, Inc. - Business Services

Presentation Style - Interactive Facilitated Discussion

Field of Study - Personal Development

Intermediate # 1035 - New Session

This session introduces the premise of "positive team behavior" rather than "team building." Many of us work in virtual teams and multifunctional teams. Sometimes we seldom see our co-workers. In this session, we'll determine how to establish positive team behavior through communication, collaboration, establishing norms, problem solving, and respecting cultural differences. We'll focus on building the model for positive team behavior by discussing:

  • Enthusiasm and commitment
  • Integrity
  • Competency
  • Creativity
  • Sense of humor
  • Perseverance
  • Willingness to ask questions
  • Respecting others
  • Collaboration
  • Values and goals of the department and company

Successful Employee Evaluations and Performance Appraisals

Chrys Olson, CAPP - AP Manager

Gaiam Shared Services, Inc. - 5 AP Employees; Retail Industry

Presentation Style - Interactive Facilitated Discussion

Field of Study - Personal Development

Intermediate # 1040 - New Session

Annual performance appraisals do not need to be annual nightmares. Learn how to make the employee evaluation a worthwhile tool and one that is welcomed by both employee and manager. In this interactive session, we will take real situations, learn how to manage them, and practice successful techniques. Come and hear about:

  • Offering constructive criticism without a defensive reaction
  • The "no surprises" performance appraisal
  • Nonprofit reviews - evaluations that are not tied to salary

"While My Guitar Gently Tweets" - How to Leverage Social Media to Promote Your Company, Advance Your Career and Get More Done in General

Tom Flynn - VP, Marketing Communications

Lavante - Business Services

Presentation Style - Traditional Power Point Presentation

Field of Study - Business Management & Organization

Overview # 1045 - New Session

Social Media tools (aka: twitter, facebook, LinkedIn, YouTube, etc.) are often misunderstood in the corporate setting. Professionals do not always see the apparent ROI that they present, nor do they believe they can effectively use Social Media tools to help them in their day-to-day. Tom Flynn of Lavante, Inc. an expert in Social Media will outline the major products in use today and demonstrate how corporations are utilizing them to promote their brands and add to their bottom line. Tom will also discuss how Accounts Payable and other financial professionals can use social media tools to promote their companies, advance their careers, and get more done in general.