Case Study: Outsourced Remittance Processing, Before and After

Wednesday, May 12th; 11:00 AM - 12:00 PM

Barbara Heinemann, Executive VP and Director of Operations and Technology

Eastern Bank

Patrick Brzezinski - VP, Strategic Sales Support

WAUSAU Financial Systems

Presentation Style - Traditional PowerPoint

Field of Study - Business Management & Organization

Intermediate # 1200 - New Session

In 2009 Eastern Bank made the decision to outsource its payment processing operations. Facing the reality of declining check volume and looking for a way to better serve all of its customers' transaction needs by providing a more robust transaction solution set, Eastern Bank looked to an outsourced integrated receivables solution. The integrated receivables suite comprising wholesale remittance, remote capture, digital archive and workflow capabilities has been fully implemented. Eastern now not only uses this platform to process paperbased transactions but also is uniquely positioned to integrate electronic transactions, opening up market opportunities in deposit-lush verticals such as healthcare, transportation and property management. Eastern is making the transition with little or no upfront investment. Attend this session to discover how this suite of outsourced solutions has reduced the cost associated with processing customer payments, allowed the bank to focus on its core business, improved DSO, all while eliminating the capital cost to upgrade its in-house processing solution to take advantage of the improvements in technology. The ROI is expected to continue to improve based on the trends of paper declining in volume over time.

Learning objectives:

• Understand how to implement a next generation receivables solution
• Understand how to incorporate lockbox and remote capture capabilities
• Learn how to offer new services without increased infrastructure
• Analyze in-house vs. outsourced payment operations cost and benefit

Monday, May 10th; 9:45 - 10:45 AM

Debbie Allen - SVP of Operations

Direct Brands

Marc Baines - VP

HOV Services

Presentation Style - Traditional PowerPoint

Field of Study - Business Management & Organization

Intermediate# 1205 - New Session

How does the largest direct-to-consumer distributor of media products in the U.S. and Canada migrate to a Web-based order and payment model, support paper-based processes, and reduce costs, all at the same time? Direct Brands and Bookspan (a consolidation of 20 book clubs, Columbia House and BMG Music Service) have undertaken the next phase in transaction processing and will share their experience and best practices along with their outsourcing partner, HOV Services. You will learn:

• What to outsource, what to keep in-house.
• How to manage the challenges of multiple data systems associated with acquisitions.
• Best practices for completing a rapid deployment of outsourcing payment and order processing.

Outsourcing Within: A Case Study of Successfully Outsourcing In-House - Maintaining Control While Reducing Costs through Automation

Monday, May 10th; 11:00 AM - 12:00 PM

Maura Berney - VP

AutoNation Shared Services Center

Susan Stallings - VP, Shared Services Solutions

HOV Services

Presentation Style - Traditional PowerPoint

Field of Study - Business Management & Organization

Basic # 1210 - New Session

There are many approaches to outsourcing and automation but so often we ask ourselves, which one is right for me? Find out how America's largest automotive retailer is working to identify the best path to outsourcing, in-sourcing, and automation, especially as it now finds itself entering the "next generation" of cost reduction efforts within its shared services center to improve service levels, implement best practices and drive continuous improvement. Keeping up with its corporate culture, AutoNation continues to think outside the box as management looks at ways of merging outsourced solutions and in-house requirements to support its "Driven to be the Best" culture. Attendees will hear how this Fort Lauderdale-based company successfuly partnered with an outsourcing company to provide mailroom and automation services (in-house) to support itsshared services and is now looking at the opportunity to replicate that success in other departments.

Specialty Roles in a Shared Services Environment: SAP's Success Story of Offshoring its AP Operations

Tuesday, May 11th; 11:00 AM - 12:00 PM

Margo't Goodson, CAPP, CPA - Finance Operations Manager

SAP America, Inc. - 25 AP Employees; Computer Services

Presentation Style - Traditional PowerPoint

Field of Study - Business Management & Organization

Advanced # 1215 - New Session

Thinking about offshoring your accounts payable operations? Not sure where and how to begin? This session will expand on a popular 2009 IAPP University breakout session regarding specialty roles and educate you on using them locally and abroad. Come hear about how "Transforming Bill Payers to Business Partners" led to a successful migration of North American operations for SAP to its foreign subsidiary, and the impact these roles have made on the shared service center environment.

During this highly interactive discussion we will cover key topics, issues, pitfalls, trends, etc., of offshoring, and the implementation of SAP's strategic integration and migration. This session will enable you to effectively:

• Expand your knowledge on the use and goals of specialty roles.
• Learn how to prepare and navigate your team through a complex transition.
• Implement strategies to maintain your company's continuity of operations amidst the migration.
• Hear ways to preserve employment opportunities locally for your staff.
• Understand and implement standardization throughout your organization.
• Share best practices.

In today's economic climate, with cost-cutting measures deemed the highest priority, offshoring operations is viewed as an optimal solution now more than ever, so don't miss being a part of a session geared towards "a shared service center done right."