• Payments Convergence

• Exceptions Processing

• Receivables Management

• Mail Management/Automation

• Image-Enabled Lockbox

• Check 21 & Clearing Alternatives

Payment Automation Forum Agenda

Click here to view full TAWPI 2007 Agenda

Sponsored by

Concurrent Sessions

The Image-Enabled Wholesale Lockbox

Randy Kauftheil, Director Commercial Management, Unisys Corporation

Attendees will learn how a national insurance company converted its paper-based billing and collections operation into a fully image-based based operation. This insurer and its service provider implemented a wholesale lockbox that incorporates remote data capture, image document archive, intelligent document processing, image-based exception handling, and X9.37 image cash letters (Check 21) for deposits. The result is a significantly lower cost operation and a faster cash collection process.

Washington Mutual Case Study: How New Technology Addressed a Bank's Remittance Operational Needs

Dewayne Furr, First VP, Payment Processing, Washington Mutual

Bradley Montgomery, Sr. Systems Analyst, Washington Mutual

Kathy Strasser, Product Line Manager, Archive Solutions, WAUSAU

With the onset of compliance and regulatory requirements and the necessity to automate and consolidate mailroom functionality to reduce costs, it is no wonder how rapidly remittance operational needs continue to change and evolve. In this session, you will learn how Washington Mutual Card Services is addressing its need to consolidate information, improve its business processes and further leverage its existing hardware and software solutions through the implementation of an archive with automated notifications and workflow capabilities.

Concurrent Sessions

Best Practices for Successfully Managing In-house Operations

Wes Friesen, Manager, Revenue Collection, Portland General Electric;

Elyssia Carlblom, Team Leader, Portland General Electric

This presentation will cover proven methods to successfully developing a world-class in-house operations - whether remittance processing, scanning or document management.  Ten important keys to success will be covered, including: four keys of great managers, maximizing your most important resource - people, working with business partners, measuring performance, justifying resources, marketing your services, commitment to quality, redundancy/back-up, continuous learning & improvement, and the 3 "Ps" approach to world class operations. Proven and practical techniques from successful in-house operations will be shared.  Come prepared to learn some new ideas that can help your operations be even more successful!

Distributed Capture - The Intersection of Lockbox and

Remote Deposit Capture
Cheryl Gurz, Vice President, HSBC
Additional speaker(s) to be announced.

Corporate billers’ emphasis has shifted from core remote deposit products to the integration of receivables with check data. To serve this evolving marketplace this session will present a case study of how one remittance processor introduced a distributed capture solution for retail lockbox customers. This “stranded payment” feature merges remote deposit technology with lockbox workflows.

Concurrent Sessions

Panel Discussion: Managing the Changing Payments Mix

John Black, First VP, Cash Management, Countrywide
Jim Kalinski, Payment Systems Specialist, CheckFree
Kathi Plymouth, VP, Payment Services, First Data
Moderated by Pam Garrett, President, Garrett Consulting Group, Inc.

This high-level presentation provides a state-of-the-industry analysis of the changing payments mix and its impact on corporate billers.  The session will provide a forecast of how key business operations and processes are expected to change to handle these changes.  Finally, the panelists will explore how industry practitioners can play a strategic role in advancing their company’s transition to more efficient payment processing models. 

Driving Product Fulfillment and Customer Service
through Lockbox Processing

Sean Broderick, HCI Direct, Inc.;

Serena Smith, Fidelity National Information Services

HCI Direct, Inc. is the largest direct marketer of hosiery products in the United States, United Kingdom and Canada, and a direct marketing company serving the women's market.  In fact, two new products the company rolled out in the past 12 months - Silkies Enriche Ageless Moisturizer and Pain Vanish Pain Relieving Cream - are helping take HCI beyond hosiery. The company's mission is to deliver quality products and personalized service, building long-term customer relationships.  HCI Direct has approximately 2 million active worldwide customers, and is one of the few direct marketing companies with integrated manufacturing and fulfillment operations with a majority of production done in the United States. Ensuring the timely and accurate processing of mail-in orders and related payments is key to the high level of service that HCI Direct provides. During this case study presentation, HCI Direct will share the remittance processing business challenges that the company's business model presents; the process it went though in selecting a lockbox processing provider; the benefits it has achieved as a result of its lockbox partnership; and its lessons learned.

7:30 - 9:00 am

Sponsored by

Payments Automation Networking Breakfast

FORUM POWER SESSION

Payments without Banks:
Disruptive Aspects of Mobile Payments

Richard K. Crone, Founder, Crone Consulting, LLC

This Keynote session will examine the three waves in mobile customer self-service and payment services:
Mobile Banking - Customer Self-Service (CSS) extensions that are typically available through the Internet or Voice Response Unit (VRU), optimized through one of the various mobile sub-channels such as text-based, simple message service (SMS), mobile browsers using the Wireless Access Protocol (WAP2), downloadable proprietary applications loaded on the phone
and several other different options under development in the
marketplace today.
Mobile Payments - Enabling cell phones to initiate payments in the physical, point of sale and virtual worlds such as tap and go situations using Near Field Communications (NFC) technology, person to person via SMS and many other novel ways now being developed to facilitate mobile payments.
Mobile Marketing - Utilizing two-way interactive functionality for “review and release” transactions, alerts, loyalty programs, instantaneousinstantaneous location specific offers, electronic coupons and the like.

Lucy Diasio, VP/Sr. Product Manager, National City Bank

Gary Misch, Treasurer, Penton Publishing
Managing receivables in a digital world is getting increasingly difficult and the need for paper dissipates. How will banks keep up with changes without losing lucrative lockbox revenue? Learn how automating lockbox processes, delivery and driving electronic billing and payment for businesses and consumers will allow a bank to not only keep those revenues, but enhance
them at the same time.

Concurrent Sessions

Optimizing Exceptions Processing

John Peretic, VP, Product Manager, Mellon Financial Corp.

Spencer Kaullen, Treasury Management Officer, UMB Bank

Chuck Rosenberg, Solutions Director, J&B Software

Patrick Brzezinski, VP of Remittance Solutions, WAUSAU

Traditionally, lockbox operations have not been equipped for interactive exception processing but the exponential growth in payments complexity
has led to new technologies and tactics that not only help you better handle inbound and outbound transaction images and data across the enterprise,
but also provide treasury and business managers with strategic business opportunities to offer the innovative services necessary to attract and retain clients. This case study presentation focused on how UMB Bank has been able to capitalize on these new technologies and is now able to review and correct exception items interactively prior to receiving a data transmission file.

Best Practices for Managing and Tracking Incoming Mail

Dave Lewis, President, TrackMyMail.com

Marlene Ryan, Program Mgr., Business Reply Mail, USPS

Lex Litton, Vice President, Phoeniz-Hecht

Cameron Bellamy, GrayHair Software

Moderated by Steve McNair, President, FTP Consulting Services, Inc.

The United States Postal Service has introduced a variety of new products and services that are specific interest to both those mailing invoices and receiving payments and donations through the mail. This session will review how these new technologies work and the benefits they offer. Finally, you will learn how organizations are using these services to improve their business.

The Future of Cash Management

Ron Victor, Receivables Product Manager, JPMorgan Chase
Blaine Carnprobst, First VP, Mellon Working Capital Solutions

Justin Freeman, Lockbox Product Manager, Wells Fargo Bank
Moderater: Ed Bachelder, Director of Research & Analysis,
Dove Consulting

This interactive panel discussion will explore emerging trends in cash management and best practices for managing corporate cash. Four prominent subject-matter experts will discuss issues driving the industry and different perspectives on solving some of the challenges. The session will address key topics you want to know:

• Business Opportunities and Obstacles
• Bank Lockbox Role in STP
• Impact of ERP systems and Supply Chain Management
  of Cash Management
• Remote Image Capture
• AP Outsourcing

Attendees will be encouraged to ask questions and air their
concerns throughout.

Outsourcing & Contract Services:
Benefits & Challenges

Gary Blackburn, Mellon Working Capital Solutions
Shirley Brown, CEO, Performance Dynamics, LLC

Brandee Bevan, Sr. Manager, Payment Solutions, Inbound Extended Operations

Moderator: Mike Manna, Orbograph

This panel discussion will explore the pros and cons of outsourcing from both sides, inside and outside. There should be a series of steps and information that you should take into account to help guide your company’s evaluation of outsourcing. This session will explain the items to consider when issuing an RFI and/or RFP for outsourcing, how to evaluate service providers, negotiating contracts, onshore vs. off-shore considerations, and tips for managing the outsourcing relationship.

11:00 am - 12:00 pm

Closing General Session:  Expert Analysis of the Convergence of Payments and Document Processing

This session will feature views from leading industry analysts on the opportunities and challenges related to the convergence of document processing and payments automation. During this interactive panel discussion, our industry experts will discuss how organizations need a new vision of how mission- critical information is captured, processed, managed, archived and delivered. Issues to be addressed include: the increasing diversity of the paymentsmix,managing unstructured information, the business case for investing in new systems, integration and collaboration among traditional organizational silos, and compliance & risk management. The session will conclude with ten specific take-aways for you to consider when returning back to your organization.