This event was co-located with TAWPI’s Payments Capture and Clearing Council Meeting.
For companies that have long viewed check and transaction processing as
a tactical function far removed from their company’s strategic business intelligence initiatives, this change is nothing short of a paradigm shift. This conference explored how companies are using transaction-based images and data beyond “capture and clearing” to:
Accelerate A/R posting
Eliminate time-consuming payment exceptions
Feed their enterprise knowledge management systems
Enhance service to customers
Using sophisticated imaging technology, workflow techniques and business rules, today’s capture and clearing solutions help companies capture, manage, archive and distribute valuable customer data in cost-effective, integrated ways. They help companies gain better visibility into their incoming mail and payments from customers, so that departments across the enterprise can use the data to achieve company goals.
This information can be used to feed various business intelligence systems simultaneously – A/R, CRM, ERP, and beyond. It can help companies better manage their funds, proactively respond to client requests, ship orders just-in-time, and even cross-sell products and services.
This event was specifically designed for any operations or management professional involved with accounts receivable, payment processing or cash management for:
Changing technologies and regulations have created new challenges and opportunities for payment automation and remittance processing operations. This session explored concepts in payments processing and the various processing methods that are available today and in the near future. The session included a discussion of key payment/remittance processing approaches - BOC, Remote Deposit Capture, ARC, Check 21, Image Exchange - and a framework for how to apply them in a variety of operations. Participants were encouraged to formulate ideas on how to move their operation forward and take away the resources needed to stay abreast of remittance industry trends.
Thursday, November 8, 2007
9:00 – 10:00 am
Keynote Address
The Future of Payments & Treasury Operations
Sanjiv Sanghvi, CEO and President, Wells Fargo HSBC Trade Bank
This session took a high level look at emerging trends in payments and treasury operations. Attendees heard about industry changes and their potential impact on payment processing and treasury. Attendees also received insight into products and services that should be considered by organizations involved in originating or processing payments.
10:15 – 11:15 am
Real Time Check Fraud Detection
Bob Hunt, Research Director, Retail Banking, TowerGroup
There has been a significant amount of press about people receiving counterfeit checks for payment of Internet or other purchases. This session explored why and how banks should be employing a combination of image technology, fraud detection software and third party verification techniques in real time to better protect their customers.
11:30 – 12:30 pm
The Convergence of Payments and Document Processing
Rusty Carpenter, Chief Strategy & Business Development Officer, Viewpointe
This session will explored opportunities and challenges related to the convergenceof document processing and payments automation. attendes heard how organizations need a new vision of how mission-critical information is captured, processed, managed, archived and delivered. Issues to be addressed include: the increasing diversity of the payments mix, managing unstructured information, the business case for investing in new systems, integration and collaboration among traditional organizational silos, and compliance & risk management.
12:30 – 1:30 pm
Mining the Payments Value Chain: From Convergence to Transformation
J. D. Denny Carreker, Vice Chairman, Strategic Payments Initiative; CheckFree Corporation
This session will explored opportunities and challenges related to the convergenceof document processing and payments automation. You will hear how organizations need a new vision of how mission-critical information is captured, processed, managed, archived and delivered. Issues addressed include: the increasing diversity of the payments mix, managing unstructured information, the business case for investing in new systems, integration and collaboration among traditional organizational silos, and compliance & risk management.
2:00 – 3:00 pm
Concurrent Sessions
Remote Image Capture of Full Page Documents & Checks
Jay Matyas,
Vice President and Senior Product Manager,
PNC Bank Treasury Management
Ed Gaspredes, Vice President, Senior National Account Manager,
VICOR, A Metavante Company
PNC leads the way with new technology that provides companies with the ability to capture check stubs, full-page remittance documents and envelopes right from their office. Remittance on Site (ROS) gives clients the ability to capture and submit images of the checks and the documents they receive, eliminating the need to mail anything to their lockbox.The case study presented, how PNC uses this exciting new technology to deliver a complete remote remittance service to their treasury management customers.
QUE Financial’s Move from a Manual Processing Environment to a
Truly Automated Process
Doug Berg , WAUSAU
Jere Burch, Vice President and COO, QUE Financial
This session covered how QUE Financial, a healthcare billing and payment processor, catapulted from a manual remittance processing environment to a truly automated process.Insight was provided about the organization’s criteria for finding the right remittance application and the selection process.Attendees learned how QUE Financial’s portfolio has grown since implementing the system, and how the processor is utilizing ARC and Image Exchange to improve staff efficiencies by reducing payment processing time, lowering exception item volume and driving expansion opportunities in new markets.
3:15– 4:15 pm
Concurrent Sessions
Benefits and Challenges of Outsourcing Lockbox Processing
John Mintzer, Vice President, Citizens Bank
Serena Smith, Senior Vice President, Fidelity National Information Services
During this case study presentation, Citizens Bank shared their remittance processing business challenges; the process they went though in selecting a lockbox processing provider; the benefits they have achieved as a result of its lockbox partnership; and the lessons learned.
From Read and Key to Imaging – A Case Study Karen Kessler, Remittance Processing Supervisor,
Las Vegas Valley Water District
During this case study attendees learned how Las Vegas Valley Water District’s new remittance processing solution automated and significantly enhanced its ability to process payments and other documents. By reducing labor requirements and integrating with corporate systems, the District’s new payment system has also positioned it to handle future growth and new requirements
4:30 – 6:30 pm
Sponsored by:
Fidelity National Information Services Site Tour
This large processing facility (the size of three football fields) performs several customer service functions plus credit card embossing, stored value processing, remittance processing, and a host of other services.
4:30 – 5:30 pm
Implementing Remote Deposit Capture
Jane Darga,First Vice President, Corporate Product Management, Comerica Bank
Steve Buchberger, Sr. Vice President, Payment Solutions, WAUSAU
A successful Remote Deposit Capture solution deployment involves more than just adding a check scanner to an existing check processing mechanism. Successful remote deposit capture deployments involve understanding how the product works within the existing system to provide effective and efficient solutions that drive quantifiable financial results. This session discussed how RDC can improve processes by understanding the ways in which the technology, the banking partner and the organization can stream line deposit, accounts receivable, remittance functions and cash management.
Friday, November 9, 2007
8:45 - 9:45 am
Keynote Address: The Changing World of Payments
Sally Else, President, First Data Payment Services
This high-level presentation provided a state-of-the-industry analysis of the changing payments mix and its impact on corporate billers. The session will provide a forecast of how key business operations and processes are expected to change to handle these changes. The speaker will explored how industry practitioners can play a strategic role in advancing their company’s transition to more efficient payment processing models.
10:00 - 11:00 am
The Convergence Journey – Paper to Electronics
Cheryl Gurz, HSBC Bank
Managing receivables in a digital world is getting increasingly difficult and the need for paper dissipates. How can banks keep up with changes without losing lucrative lockbox revenue?
This session discussed how automating lockbox processes, delivery and driving electronic billing and payment for businesses and consumers will allow a bank to not only keep those revenues, but enhance them at the same time.
11:15 - 12:15 pm
Regulatory, Operational and Risk Issues with Remote Deposit Capture
Attorney Paul Carrubba, Adams and Reese LLP
This presentation will examined the regulatory, contract fraud and risk issues facing banks as they roll out remote deposit capture services. The presentation specifically addreseds the impact of Regulation E, availability and holds under Regulation CC, as well as other branching regulations, important contract terms, fraud issues and risk reduction programs.
12:15 – 1:30 pm
Closing Session & Lunch in Exhibit Area
Town Hall Meeting on Remote Deposit Capture & Back Office Conversion
