TAWPI - The Association For Work Process Improvement

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Remittance Processing 2006

Solutions and Strategies for Improving
Payment/Remittance Operations

October 2 - 3, 2006

Gaylord Texan Resort and Convention Center

on Lake Grapevine, Grapevine, Texas

This event was co-located with TAWPI’s Payment Capture & Clearing Council meeting on October 3-4.

Remote deposit capture…image exchange…back office conversion—that was on the agenda when industry practitioners met at TAWPI’s annual Remittance Processing Conference. Two days of informative panels, case studies and interactive discussion provided a comprehensive perspective of alternative payment processing options, how the various products work together for the benefit of the organization and how to better serve customer segments defined by their payments needs.

This year’s conference kept true to its legacy in delivering the latest thinking in remittance and payment processing while offering a new opportunity for interactive discussions among attendees. Facilitated roundtables allowed practitioners to share ideas, strategies and techniques for deploying remote capture strategies, managing workflow and implementing item imaging solutions.


Hotel Information

Gaylord Texan Resort and Convention Center

1501 Gaylord Trail

Grapevine, TX 76051

Main Phone: 817-778-1000

http://www.gaylordhotels.com/gaylordtexan/


Conference Agenda


Monday, October 2, 2006


8:00 – 8:30 am    Registration & Continental Breakfast


8:30 – 9:30 am 
Keynote Address – Payments System Trends on the Horizon
Terrence Roth, Federal Reserve Bank of Cleveland


The Federal Reserve Banks' strategy for paper payments is to facilitate the electronification of payments as early as possible in the collection process. Everyone in the industry benefits as the image clearing network expands
and reliance on substitute checks declines.

This presentation addressed the driving forces behind this effort, how the transition is being managed, and the roles of financial institution partners,
the Federal Reserve Bank, and the Federal program agencies.


9:30 – 9:45 am    Break

9:45 – 11:15 am

The Ten Things you Absolutely Must Know about the Future
of Transaction Processing

Robert Kirk, President & CEO, VICOR, Inc.
Gary Provo, Executive Vice President, eGistics, Inc.
Clint Shank, Chairman & President, SortLogic SYSTEMS

Terry Stepanik, President & COO, U.S. Dataworks
Steve Stone, Senior Vice President, PNC Bank

Moderator: Mark Brousseau, Brousseau & Associates


Wondering what the future might hold for our industry? While none of the participants on our panel pretends to have a crystal ball, all of them have strong opinions, based on years of experience in their respective market segments, on the challenges and trends likely to impact the transaction processing arena, and what you and your organization can do to prepare.

Senior executives from leading technology and services providers shared their Top 10 predictions for the next five years in transaction processing, and responded to questions and comments.


11:15 – 11:30 am    Break


11:30 – 12:30 pm

Maximizing the Potential of Remote Check Electronification

John Cliff, Product Management, JPMorgan Chase
Given that businesses will continue to receive check payments over the next decade, there is a great opportunity to improve not only operational efficiency, but also working capital management through remote check conversion and truncation. Presenters in this session discussed economic factors driving companies to adoption, including the rationale for the co-existence of conversion and truncation, and best practices in implementation procedures.


12:30 – 1:30 pm    Lunch in Exhibit Area


1:30 – 2:30 pm   Concurrent Sessions

Business Case for Outsourcing Data Entry

Michael Manna, Major Accounts Sales Manager, Orbograph

Image capture systems are now considered the technology of choice in the remittance and document processing industry. A benefit of this image-enabled environment is the ability to send images, or even pieces of images called snippets, to any location in the world for post OCR/ICR processing. It is no surprise that remote data entry is often the first function organizations look to outsource. Early in the adoption cycle cost savings was the primary driver in the decision to outsource data entry. But, a mature business case now includes other factors such as processing windows, quality improvement and even contingency planning and disaster recovery.


The Value of Lockbox in the World of Technology
Michael Reynolds, Senior Vice President, Data Management Products


This presentation focused on the increasing emphasis and importance
of accelerated delivery of A/R information. Supply Chain Management and Revenue Cycle Management processes are more dependent than ever on accurate and timely data especially exception payment conditions. Invoice and document capture, notification/resolution of payment exceptions (decisioning) and on-line/web access are the expectations of A/R and Cash Management professionals. Are you ready for this challenge?


2:30 – 2:45 pm   Refreshment Break in the Exhibit Area


2:45 – 3:45 pm    Concurrent Sessions

Beyond Remittance Processing: How to Expand In-House Operations to Become a Profit Center for your Company
Neil Snowdon, Product Management, BancTec


In an environment of decreasing paper payments, many companies are considering whether to outsource remittance processing. But there is another option: expanding in-house operations to create a one-stop provider of document processing within the organization. Based on a real world case study, this session discussed the five-step process of determining whether this solution is right for you, and how to implement it. Attendees learned how to:

  • Identify potential document processing applications to bring in-house.
  • Conduct a cost analysis to determine the benefits of in-house document processing vs. alternatives.
  • Gain buy-in from senior management on expanding in-house document processing capabilities.

The Direction of Corporate Payments
Bob Murphy, Senior Vice President, VICOR


While a vast array of quantitative consumer and business payments
data and research currently is available, a consolidated view of corporate payments is not. This session reviewed top-level findings from VICOR's new Corporate Payment Progress Index (CPPI), providing one of the first glimpses at the overall progression of corporate payments.

The data is derived from hundreds of responses from prominent corporate payment professionals to a questionnaire administered by Celent, LLC.
Using a sophisticated model that incorporates four major business factors – payment method used (current and anticipated share), cost per transaction, investments in payment systems, and satisfaction with payment system performance – the results show a single index that measure the efficiency
and progress of the industry as a whole.


3:45 – 4:00 pm   Refreshment Break in the Exhibit Area


4:00 – 5:00 pm    Concurrent Interactive Roundtable Discussion

Assessing the Impact of Back Office Conversion 

John Cliff, Product Management, JPMorgan Chase
Suzette Massie, Carreker

Randy Malchar, Metavante Image Solutions

Facilitator: Steve McNair, President, RKG

Beginning March 16, 2007 many retailers and billers will be allowed to convert eligible checks to ACH debits in the back-office. Known as back-office conversion, or BOC, the new rules will enable financial institutions to provide additional value to their customers in a business environment where many checks are still used. Back-office conversion will also allow financial institutions to convert eligible checks received in image files to ACH debits. This interactive session explored the rules of the BOC application, potential BOC workflows and the benefits and challenges of implementing it in your operation.

USPS Remittance Mail Initiatives

Robert Craig, Senior VP of Business Development, First Data/REMITCO

Susan Dudley, Product Management, US Postal Service

Lex Litton, Senior VP Operations, Phoenix-Hecht

Moderator: Charles Kelly, First VP, Union Federal Bank

The Remittance Mail Advisory Committee (RMAC) of the USPS has
identified three categories of issues that should be addressed to improve communications and business alignment between the USPS and the billing industry:

a) Communications protocol

b) Industry awareness

c) Information sharing

This interactive session reviewed the RMAC’s findings and the suggested recommendations that the USPS has taken into consideration.


5:00 – 6:00 pm   Cocktail Reception in Exhibit area


Tuesday, October 3, 2006


7:30 – 10:00 am

Operations Site Tour at Countrywide Home Loans

Founded in 1969, Countrywide Financial Corporation is a member of the S&P 500 and Fortune 500. Through its family of companies, Countrywide provides mortgage banking and diversified financial services in domestic and international markets. At their Fort Worth facility, Countrywide processes 1.5 million payments per month utilizing OPEX, NCR and WAUSAU solutions.


9:00 – 11:00 am

Registration: Payments Capture & Clearing Council Meeting (PCC)


11:00 – 12:00 pm

Minimizing Risk in Payments Processing
Dennis Simmons, AAP, President, SWACHA


Financial institutions are especially vulnerable to fraud, robbery, kiting, identity theft and other illegal activities. This session provided tips and techniques designed to reduce loss and exposure to these types of crimes. Attendees learned:

  • How to prevent, resolve, and minimize crime-related losses in
    your operation;
  • Proactive initiatives to reduce fraud;
  • How the FBI and other law enforcement agencies address crime issues;
  • Latest information on innovative fraud prevention technology.

12:00 – 1:30 pm    Lunch in Exhibit Area -

Sponsored by:


1:30 – 2:30 pm

Closing Session

Image-to-ACH Conversion: The Benefits and Drawbacks of
Clearing Check Images via the ACH Network

(Open to all conference attendees and PCC members.
Conference adjourns at 2:30)

Danne Buchanan, CEO, NetDeposit

Paul R. Obermeyer, Executive VP, Operations Svc. Group, Comerica Bank

Several major banking companies are discussing testing an electronic check-clearing system that would combine imaging technology and the automated clearing house network. Linking the two payment networks would let banks that have invested in imaging systems convert check images into ACH files to be sent to those that have not. The concept is still in the very early stages, and there are significant technical and legal barriers to merging the two systems, such as how to notify consumers and how to make archived check images available on demand to paying banks. This session explored the pros and cons of merging the ACH and image systems.


Payments Capture & Clearing Council Meeting - October 4

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Exhibitors


AnyDoc Software

Phone: 813-222-0414

Fax: 813-222-0018

e-mail: info@anydocsoftware.com

www.AnyDocSoftware.com


AnyDoc® Software offers innovative document and data capture solutions
that have been the industry standard since 1991. Thousands of companies worldwide rely on AnyDoc solutions to eliminate millions of hours of manual data entry while improving productivity and data accuracy.

AnyDoc Software provides a complete front-end solution for total information capture with OCR for AnyDoc. Any paper form, remittance, invoice, and document can be automatically processed with full data extraction without
the need for manual keying. AnyDoc Software customers include U.S. Airways, Circuit City, BlueCross BlueShield, the U.S. Census, LeasePlan Corporation, Zürcher Kantonalbank, MS200 and more. To learn more, visit www.AnyDocSoftware.com.


AudioTel Corporation

Phone: 972-239-4486 x118

Fax:  972-239-4511

aharlow@audiotel.com

AudioTel’s RemitPlus System is an affordable, turnkey, automated check posting system that provides companies the ability to capture images of checks that have been submitted for payment and credit the payments to customers’ accounts without manual key entry.  AudioTel’s CAR/LAR technology can actually “read” the handwritten amounts of checks, and creates a posting file to export into your billing system.  AudioTel can even convert the checks to an ACH transaction so that deposits can be sent electronically to the bank for faster credit. 


DMP Payment Systems

(DATA MANAGEMENT PRODUCTS)

Phone: 402-431-8810

Fax: 402-431-8812

email: info@dmpinc.com

www.dmpinc.com

DMP Payment Systems provides leading edge image-based item and payment processing solutions.  DMP’s integraPAY® Framework is a suite of solutions for processing payments; wholesale, wholetail, and retail.  integraPAY modules offer multiple channels of distribution of captured data and images, such as, FAX, e-mail, internet, CD, or DVD.  DMP has partnering programs with NCR, Unisys, OPEX, IBML, and others to provide item/image transport technology.  Combining superior products, DMP and its partners provide the financial industry increased productivity, high reliability, expandable design, open architecture solutions and direct cost savings.  More than 39 million payments a month are processed on DMP’s integraPAY solution.


J&B Software

Phone: 215-641-1500
Fax: 215-641-1181

e-mail: infor@jbsoftware.com

www.jbsoftware.com  

Faced with a rising tide of payment methods and requirements, financial services companies are turning to new technologies to better manage payments and other transactions through the financial supply chain. 

J&B Software is a premier provider of enterprise-wide transaction and payment system solutions and integration services for multi-channel processors, and continues to provide market-leading automated payments, transaction processing and management systems to over 165 organizations.

Our application suite ranges from industry-leading solutions for remote image capture, ARC and check 21/image exchange, as well as core applications for wholesale and retail lockbox, full-page forms processing, transaction archive, and on-line customer query.


Metavante Image Solutions

www.metavante.com/IS

 

Metavante Image Solutions is a proven industry leader in helping organizations successfully transition from paper to image processing and electronic payments, providing the world’s most comprehensive end-to-end check image, image exchange, and document and report management solutions. Metavante Image Solutions is a division of Metavante Corporation and includes the operations of four affiliates, AFS, VECTORsgi, the Endpoint Exchange Network, and TREEV.  Metavante Image Solutions provides distributed image capture across all points-of-presentment, turnkey and best-of-breed Day 1 and Day 2 check imaging solutions, innovative image archive and browser-based document management solutions, and the country’s most versatile check image exchange network. 


 

PaperHost.com, Inc.

www.PaperHost.com

PaperHost is On-Demand Document Management.  Our web-based hosting platform offers an alternative to complex and expensive in-house solutions.  Investments in scanners, servers, software and support are replaced by unlimited but secure Internet access to your critical documents.  The PaperHost model lets you pay as you go. Your overall cost-per-page is lower, and your organization enjoys heightened levels of security and reliability.

PaperHost offers a rich suite of services including scanning, indexing, full text searching, custom web “skins” and workflows.  PaperHost can image-enable your existing applications.

Our clients cross multiple market segments including Banking, Finance, Healthcare, Insurance and more.

 


VisionShape, Inc.

Phone: (800) 962-3585

e-mail: sales@visionshape.com

www.visionshape.com   

VisionShape offers a range of Check 21 compliant desktop check scanners – all with automatic MICR line reading. Bundled with VisionShape’s award winning AutoScan™ Capture Software you can provide a complete check processing solution to meet all scanning, remittance processing, ACH and A/R requirements. AutoScan can be customized to meet unique situations. Thus, VisionShape’s Check Scanners and AutoScan Solution is ideal whether for a small office, bank, or back-office batch processing environment.


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TAWPI 2007





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