HPAS 2010 features dozens of conference education sessions, workshops, interactive roundtables, and thought leader panels providing the information you need to automate healthcare payments processing.
Click here to download presentations from HPAS 2009.
Conference Agenda
Sunday, September 19, 2010
4:30 - 6:30 pm - Welcome Reception & Vendor Showcase
Monday, September 20, 2010
8:00 - 8:30 am - Continental Breakfast & Vendor Showcase
8:30 - 9:30 am Keynote
- Tommy George Thompson, former Wisconsin Governor and US Department of Health & Human Services (HHS) Secretary
Tommy Thompson shares his view of the current healthcare environment and the challenges that entrepreneurial health care providers face in navigating the maze of technology and revenue optimization. A fresh conversation of government health and private health issues from one who has excelled in both.
9:45 - 10:30 am
CFO Panel
- Scott Hawig, Vice President-Finance, Shands Healthcare/University of Florida
- Moderator: Mark Brousseau, IAPP-TAWPI
Join us as the CFOs and financial executives of several prominent healthcare organizations provide their unique perspectives on the challenges and opportunities related to improving the revenue cycle. From AP and billing to payments processing and reconciliation, these executives will share the solutions they have deployed in their organizations, as well as their future plans. They also will discuss their thoughts on the impact of healthcare reform on the revenue cycle.
10:45 - 11:45 am - Concurrent Sessions:
Trends in Revenue Cycle Management: Findings from TAWPI's Provider Survey
- Steve Arning, Executive Director, Product Strategy and Support Manager, J.P. Morgan Treasury Services
- Allen Carney, VP Product Marketing, Kofax Image Products
- Linda Glidewell, Vice President, Senior Product Manager, Fifth Third Bank
- Greg Kassebaum, Vice President of Product Management, Optum Health Financial
- Ken Kriz, Manager of Strategic Alliances, AnyDoc Software
- Moderator: Mark Brousseau, IAPP-TAWPI
Hear the results from TAWPI's Healthcare Payments Benchmark Study looking at trends from the healthcare provider industry and the adoption of payment processing technology within the healthcare revenue cycle. The study examined process improvement strategies around healthcare remittances (ERA's) and identified metrics and tools among end-user multi-hospital, hospital, clinics and physicians.
Jump Starting Your AP Automation
- Jon Casher, Casher Associates, Inc.
Although there are many technologies that have been successfully deployed in accounts payable, many companies have difficultly selecting an appropriate automation strategy. In some cases, the list of projects to be done includes or most all of the projects that were to be completed in the previous year. Learn how to develop a plan that produces meaningful measurable results. Find out about 6 levels of automation and how the right sequencing ensures that automation is successful.
12:00 - 12:45 pm - Concurrent Sessions:
Panel: Lessons Learned in Payments Automation
- Cheryl Thomas, Operations Manager-Payment Processing, Blue Cross Blue Shield of Alabama,
- Lori Dougherty, President, PMSI
- Matthew Considine, Director of Process Innovation, Athenahealth
- Greg Gibson, Business Manager, New Haven Dental Group
- Elvis Wright, Vice President, Production & Group Operations Manager, F&M Bank & Trust Company
- Moderator: Mark Brousseau, TAWPI-IAPP
During this interactive panel discussion, a diverse panel of end-users will share the lessons they've learned in automating healthcare payments: what technologies and processes worked and which didn't; what to look for in vendors and solutions; their biggest unresolved challenges; pitfalls to avoid; and their future plans
The Impact of Healthcare Reform on Medical Banking
- John Casillas, Senior Vice President, HIMSS MB-Medical Banking Project
The Proper A/P Toolkit: How to Drive Efficiencies and Cost Savings
- Bruce Bourdon, Vice President, Healthcare Channel Manager U.S. Bank Corporate Payment Systems
This session discusses the steps to take in automating your payment process. Learn how your organization can streamline the accounts payable process and apply time- and cost-saving practices in your own organization, such as maximizing vendor acceptance of e-payments and transforming A/P from a cost center to profit center.
1:00 - 2:00 pm - Lunch & Vendor Showcase
2:15 - 3:00 pm - Concurrent Sessions:
Healthcare Payments: Opportunities for Card Networks
- Kunal Pandya, Sr. Analyst- Health Insurance and Payments, Aite Group
The healthcare industry recognizes the advantages that card industry infrastructure can bring to the healthcare payments process. As demanded for such programs grows, card networks that aggressively pursue partnering with payments solution vendors will benefits tremendously from transaction-based revenue opportunities. Gain a high-level market overview of each market opportunity, organized by amount of potential dollars gleaned, and based on qualitative interviews with decision-makers at card networks.
Healthcare Exchange: Creating Efficiencies Using an Integrated Claims Reimbursement Portal
- Dennis Triplett, CEO, UMB Healthcare Services, a division of UMB Bank, n.a.
Learn how an integrated claims reimbursement portal, streamlined administrative overhead and reduced operations expenses by allowing administrators to originate Automated Clearing House (ACH) transactions, mail a check and/or distribute an explanation of benefits (EOB) directly with financial institution
5 Things You Absolutely Must Know About Tax & Regulation in Healthcare
- Troy Thibodeau, EVP Marketing & Client Development, Convey Compliance Systems
Tax & Regulatory activities are a necessary and grow responsibility for Healthcare payers. This session will focus on the biggest challenges around tax reporting on Healthcare payments and provide practical ideas to minimize the effort and costs of regulatory compliance. Topics covered include: reducing B-Notices & Penalties, the Massachusetts 1099-HC, back-up withholding and new California rules, new reporting responsibilities included the Healthcare reform bill.
3:15 - 4:00 pm - Concurrent Sessions:
Case Study: Unified Health Services
- Stuart Hanson, Vice President, Healthcare Solutions, Fifth Third Bank
- Michael Reece, Chief Financial Officer, UHS
Panel: Strategies for Successful EOB Processing Implementations
Case Study: Aurora Health Care - Strategies for Successful Vendor Card Payments
- Jill Farina, CAPP, Manager of Accounts Payable, Aurora Health Care
- Bruce Bourdon, Vice President, Healthcare Channel Manager U.S. Bank Corporate Payment Systems
4:15 - 5:00 pm - Concurrent Sessions
Case Study: Automated Payments Processing at Baptist Health Centers
AP Automation & Best Practices
- Brian Rosenberg, CEO, RPI Consultants
The healthcare industry brings unique challenges to accounts payable. Why is healthcare so different? Physical payments, patient refunds, after-the-fact purchase orders, HIPAA requirements, and pharmacy are just a few examples of issues that create unique challenges.
Understand why healthcare typically has lower rates of automation and higher rates of errors then other industries
Learn how other organizations have addressed these issues and understand how healthcare can benefit from practices that are commonplace outside of the industry
Understand best practices used in other industries that can be applied to healthcare
Discuss your experiences with others in this interactive session.
Internal Controls/Contract Compliance
Chris Doxey, CAPP, CCSA, Business Strategy, Inc.
This session will focus on the key internal controls within the procure-to-pay (P2P) cycle and what's important for the healthcare industry. We'll review the controls for delegation of authority, segregation of duties, vendor master, and payments. We'll stress the importance of matching prices for contracts, purchase orders, receiving documents, and invoice to ensure that the correct and current price is paid. The contents for this session are listed below:
- Overview of Key P2P Controls
- The Delegation of Authority Policy and Practice
- The segregation of Duties Policy and Practice
- Highlights of Vendor Master Controls
- Highlights of Payment Cycle Controls
5:00 - 6:00 pm - Cocktail Buffet & Vendor Showcase
Tuesday, September 21, 2010
8:00 - 8:30 am - Continental Breakfast & Vendor Showcase (prize drawings)
8:30 - 9:15 am Keynote: At the Crossroad: The Nexus of Banks, Remittance Processors, and Healthcare Networks
- Tom Turi, Senior Vice President Financial Services, Emdeon
Collaboration or Competition; As strategies, partnerships, and decisions are being created and made are they advancing the integration of the Healthcare Industry through collaboration, or creating greater competition and disintegration.
9:30 - 10:15 am - Concurrent Sessions:
Posting Payments Automatically....Not as Easy as It Sounds!
- Margaret Dowling, Product Team Leader, PNC Healthcare
Posting healthcare payments automatically poses a unique set of challenges Healthcare payments and accompanying remittance information are quite different from accounts receivable payments in other industries. Despite the complexity, a growing number of healtcare providers see benefits from auto-posting payments through advanced lockbox technologies. Learn what your organization needs to consider.
Effectiveness of Payment Automation for Small Physician Groups
- Denise Walter, Director of Business Operations, Partners in Internal Medicine
- Victoria Terekhova, Vice President and Senior Product Manager, KeyBank
AP Best Practices in Healthcare (AP Index)
Speakers from: IAPP, PRGX, APQC
Panelists will share the findings of a groundbreaking study into the best practices used by top performing AP operations in the healthcare space.
10:30 - 11:15 am - Concurrent Sessions:
Security Issues in Healthcare Payments Electronification
- Ilene Yarnoff, Booz Allen Hamilton
This session addresses security and privacy challenges posed by current federal healthcare modernization initiatives, and solutions for addressing those risks. The presentation will highlight the Massachusetts Data Protection Law (201 CMR 17.00 <http://www.mass.gov/Eoca/docs/idtheft/201CMR1700reg.pdf> ) prompted by the TJX data breach, and its potential impacts on financial institutions nationwide for addressing security and privacy in healthcare-related transactions.
The Medical Billing and Payment Equation
- Jeff Whiting, President & CEO, Alta Medical Management
- William Wong, EVP, Merchant Solutions, NetDeposit
Medical billing companies face multiple payments challenges - the inefficiencies of paper check payments, managing credit/debit card payments, staffing for phone payments, and establishing recurring payments for patients who pay off large balances over time. An ideal payment partner would provide a full array of payment processing options for clients, including credit/debit cards, online, phone, paper checks, and ACH payments, as well as the ability to deposit funds collected directly into the physicians' bank accounts without changing banking relationships for the billing company, physicians, or clients. Attendees learn how to establish criteria for payment partners, select payment solutions, and hear an in-depth discussion on the benefits that can result from implementing the ideal solution.
Panel: AP Automation Trends in Healthcare
- Jim Wanner, CEO, KeyMark
- Bob Fresneda, President, Readsoft North America
- Allen Carney, VP Product Marketing, Kofax Image Products
- Charles Kaplan, Vice President of Marketing and Product Management, Brainware
- Chip Martin, Vice President, Payments, Bottomline Technologies
This moderated panel discussion session will look at how AP automation and process improvements can help healthcare organizations cut the cost of invoice processing, manage cash flow, and gain greater visibility into their AP processes. What are best-in-class healthcare organizations doing to optimize healthcare environment? What can you do to begin automating your organization's AP processes?
11:15 - 11:45 am - Final Vendor Showcase
11:45 - 12:30 pm
Closing Panel: Challenges and Opportunities with Collecting Payments at the Point of Care
- Brian Clubb, Payments Product Management, Emdeon
- Fred Joachin, president, iStream Financial Services
- Chris Kozakis, CFO, The MENTOR Network
- David Milholland, Senior Vice President, Business Consulting, WAUSAU Financial Systems
- Facilitator: Mark Brousseau, IAPP-TAWPI
Studies have shown that once a patient is discharged, the cost to collect on that account continues to go up while the chance of actually collecting payment goes down. The panel will examine the processes, technologies and common pitfalls associated with implementing a point-of-service collection program.
Post Conference Events
12:30 - 4:30 pm
IAPP Regional Chapter Meeting & Luncheon
12:30 - 4:50 pm
Healthcare Payments Automation Council Meeting
12:30 - 2:00 pm
Roundtable Luncheon
"Best Practices in Healthcare Payments and AP Automation"
- Nick Adams, Regional Director, Baseware, Inc.
- Gordon Sellers, Director, Medical Banking Solutions, Systemware
- Mark Scott, SVP Regional Director, PNC Healthcare
- Facilitator: Mark Brousseau, IAPP-TAWPI
Topics covered during this roundtable discussion will include: streamlining EOB processing, migrating to electronic payments, taking the pain out of reimbursements, complying with new government regulations and mandates, strategies for accepting payments at the point of care, and your questions and comments.
2:00 - 2:45 pm
Ending the Healthcare Payments Paper Dilemma through Electronic Claims Processing
- Serena Smith, Sr. VP Healthcare & Transaction Services, FIS
- Natalie Valchar, Vice President, CapStone Bank
In this timely and informative session FIS and CapStone Bank will demonstrate how new imaging technology can serve as a data bridge between the insurers and the medical providers. With a solution like FIS Remittance Manager in place, health insurer and patient payments can be routed through a lockbox or captured locally by the provider and images forwarded to FIS. The data from the images captured is then lifted from the explanation of benefits or payment detail, matched with the original claim and a fully postable accounting file is provided to update the patient account. The result is fewer touch points within the receivables management cycle, a complete view into a patient's payment history and a standardized collection process across the organization.
3:00 - 3:50 pm
Outpatient Billing Analysis
- Executive from Deloitte & Touche, LLP
The purpose of an Outpatient Billing Analysis (OPBA) is to identify missed billing opportunities associated with the misapplication of the Medicare 3-Day payment rule, while eliminating a lesser-known compliance risk. This session will explore how OPBA assists hospitals in identifying outpatient services that have been incorrectly packaged into inpatient claims, and can assist in the coding and re-billing of these services as separate outpatient claims.
4:00 - 4:50 pm
Emerging Trends for Reducing Healthcare Administrative Costs
MacPherson will share the results of a major study conducted by IAPP-TAWPI and Financial Insights into the progress healthcare payers have made in migrating from paper-based payments to electronic payments.
(Agenda subject to change)
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See the HPAS 2009 Presentations Below: