TAWPI - The Association For Work Process Improvement


Question Of The Week
Do you believe your bank's fees electronic deposits are:
Too High
Just Right
Lower Than Those of Other Banks

“Emerging Trends in Payments Capture & Clearing”

Payments in Transition 2008 examined the challenges, opportunities and business drivers for implementing emerging payments automation technologies and processes, including:

  • Distributed Capture Models

  • Electronic Check Conversion

  • Mobile Payments

  • Image Quality and Usability

  • Check 21
  • Check Image Exchange

  • Payments Convergence


Thank you to the Las Vegas Valley Water District
for hosting the our 2008 Site Tour

Sponsored by:


Session Descriptions & Presentations

Keynote Address: Managing the Changing
Mix of Payments

Brian Hurdis, President, Metavante Image Solutions

This high-level presentation provided a state-of-the-industry analysis of the changing payments mix and how these changes offer both opportunities and challenges for financial institutions and corporate billers.The speaker discussed how to develop a plan for managing the complexity of multiple payment types and strategies for the processing and effective settlement of payments.

Click here to view this presentation.

Back Office Conversion: Too Little Too Late?

Bob Meara, Senior Analyst, Celent

A new report from Celent, “Back Office Conversion: Too Little Too Late?,” includes results of a survey of more than 300 retail treasury staff conducted by Celent in July 2007. The survey revealed surprising interest in retail check conversion, given POP’s seven-year history of lackluster transaction volume.This session included details of the survey findings.

Click here to view this presentation.

Distributed Capture: Trends, Opportunities & Challenges

David Peterson, Executive VP, Goldleaf Financial Solutions

As the unit costs of processing paper items continues to rise, it is more important than ever for financial institutions to consider deposit automation as an essential component of their technology strategies. This session offered a high level look at the evolution of distributed capture, its current state, and projected growth, both nationally and globally. Various operational models were explored, and a discussion of the importance of having a complete enterprise payments plan prior to selecting and implementing a solution. Participants gained an understanding of revenue implications for branch deposit automation solutions, as well as the market and revenue potential for business and consumer deposit automation technologies.

Click here to view this presentation.

The Convergence of Payments & Forms Processing

Mark Fairchild, Chief Technology Officer, BancTec

This session explored opportunities and challenges related to the convergence of document processing and payments automation. What’s driving convergence, what we can expect in the next five years, and how to position your organization to compete was discussed.

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Business Drivers for Payment Automation

Andrew Pery, Chief Marketing Officer, Kofax

Over the last five years, the role of accounts payables has changed dramatically. In the past, accounts payable departments were cost centers with responsibility for paying suppliers and updating the general ledger. Today, however, it is viewed as a critical function for optimizing cash flow and providing financial management support. Driven by the need to improved efficiency and meet regulatory compliance mandates, accounts payable departments are striving to improve the services they provide for their organizations, while looking to reduce costs, increase efficiency and enhance business relationships. In this presentation, Andrew Pery explored these business drivers and how technology is evolving to reduce points of failure in the payment process, improve customer relations and drive repeat business. Pery's presentation focused on five key phases of process:  

  • Early capture
  • Intelligent invoice recognition and extraction
  • Process transparency
  • e-invoicing
  • Data quality

Click here to view this presentation

Concurrent Sessions
Check 21 Road Map
One Bank's Journey Into the 21st Century

JR Thornton, AVP Indirect Client Services, Wilmington Trust

Wilmington Trust moved their paper-based check and payments process to full image, including online exception handling of payments and returns, as well as all day-2 functions. Timeline, critical steps, outsourcing decisioning, and how they achieved an overall cost savings of $3.4 million annually was explored.

Click here to view this presentation.


EBIDS - Breakthrough in the Ever Changing Landscape of Electronic Bill Presentment & Payments

John Schmucker, Project Manager – EBPP Services, Dominion Resources

Mike Taipale, Senior Research Consultant, Federal Reserve Bank of Cleveland

This session examinee one corporation’s efforts to develop and implement solutions that align with marketing, supports customer retention and cost savings objectives and insures keeping an eye on the future. The Electronic Billing Information Delivery Service (EBIDS) concept is one such initiative. This discussion focused on how the company can leverage the ACH network to support their EBPP goals but partners with the banking community’s existing applications (electronic bill pay, online banking, and the ACH) to more effectively connect billers and consumer bill payment providers. The EBIDS concept and how corporations and financial institutions can benefit from adopting existing standards, processes and rules was explored.

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Moving Beyond Remote Deposit Capture

Alan Kessock, Chief Accounting Officer, United Agricultural Products

Michael Starble, COO, Open Scan Technologies, Inc.

Attendees learned how a Fortune 500 U.S. agricultural products distributor achieved dramatic operating results by moving beyond remote deposit capture and traditional lockbox processing to streamline their receivables processing with the next generation of intelligent distributed capture.

Click here to view this presentation.

Image Usability: Setting an Industry Business Practice

Dexter Holt, VP, Federal Reserve Bank of Boston; Chairman, X9 Payments Subcommittee

To ensure the accurate exchange of check images and data between financial institutions, standards for image quality and usability are needed. This session reviewed steps that have been taken, FSTC study results, progress towards agreement on baseline image usability practice and identification of actions that must occur before practice can be implemented.

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Keynote: Unlocking the Value of Your Customer Data

Malcolm Netburn, Chairman and CEO of CDS Global

This keynote general session showed how billers can reposition the lockbox to capture more client data to see a 360-degree view of their customers. Having a consolidated view of customer relationships helps to better understand a customer’s buying habits and tendencies, and allows organizations to create greater brand value and generate new revenue opportunities. This data can also trickle up through an organization, feeding specialized, departmental information management systems – helping organizations become more predictive, intuitive and proactive about their customers.  Perhaps most importantly, billers are able to make sound, confident marketing decisions, knowing that your data is fresh and accurate

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Image Integrity—A Critical Component of Check Electronification

Kerry Atha, Director of Product Development, Viewpointe

Perry Bailey-Kopp, Group Vice President, Check Production Support, SunTrust Banks, Inc.


Financial institutions are continuing their rapid adoption of check electronification, raising new concerns about maintaining image integrity—ensuring that images and their associated metadata files match. Should mismatches occur, financial institutions could face considerable risks with significant financial and customer trust/public relations repercussions. Speakers presented the challenge today’s financial institutions are facing in maximizing image integrity, a critical component of quality assurance; explore the financial and PR/customer satisfaction ‘fallout’ that occurs when mismatches happen; and detail the actions FIs and the industry must take to preserve the integrity of image presentment and storage.

Click here to view this presentation

Exhibitors & Sponsors

Anacomp

800-364-9870

www.anacomp.com

With 40 years of experience and a passionate commitment to client services, Anacomp partners with its global customers to help them realize the full potential of their business processes at the lowest total cost of ownership. Possessing one of the world’s largest document repositories, anacomp captures and hosts billions of documents by leveraging world-class information infrastructure of multiple robust, reliable and secure data centers to provide document, data and business process management services and solutions. The company also offers its renowned systems design, deployment, training and support of such services and solutions.

AnyDoc Software, Inc.

One Tampa City Center, Suite 800

Tampa, Florida  33602-5157

Phone: 813-222-0414

Fax: 813-222-0018

email: info@anydocsoftware.com

www.anydocsoftware.com

AnyDoc Software offers innovative document and data capture and classification solutions that have been the industry standard since 1991. Thousands of companies worldwide rely on AnyDoc solutions to eliminate millions of hours of manual data entry while improving productivity and accuracy. Nearly any business document, paper form, invoice or remittance can be automatically processed with full data extraction without the need for manual keying or templates.

AnyDoc Software’s solutions are the preferred choice of companies worldwide, including such well-known names as: Sony Pictures Entertainment, Circuit City, BlueCross BlueShield, the U.S. Census, LeasePlan, Zürcher Kantonalbank, Coop and more. To learn more, please visit www.AnyDocSoftware.com.

BancTec

Phone: 800-BANCTEC

Fax: 972-821-4831

Contact: Kim.Massey@banctec.com

www.banctec.cm

BancTec helps companies around the world simplify the management of document-intensive processes through a versatile portfolio of automation and outsourcing solutions.  Founded in 1972, the company provides document processing, payment processing and IT service management for clients in the financial services, healthcare, manufacturing, government, services and utilities industries. With headquarters in Dallas and London, BancTec is privately owned and has global workforce serving more than 50 countries.

IBML

205-439-7100

www.ibml.com

The ImageTrac® Scanning Platform continues to prove itself as the industry standard for providing intelligent scanning technology for the most demanding document imaging applications, including mixed documents of different sizes, weight and compositions.  IBML's solutions combine state-of-the-art scanning hardware with document recognition and software features that accelerate the workflow process from paper to image. As the leading experts in hardware, software and services we apply our comprehensive experience to manage complex transactions and MICR data for a more efficient and accurate wholesale lockbox environment.  IBML is compatible with all of the leading Lockbox application providers.For more information contact: Rusty Smith at rsmith@ibml.com.

 

ImageRemit, Inc.

727-451-8006

www.imageremit.com

Image Remit offers a “continuum” of flexible, cost-effective lockbox solutions incorporating both in-house and/or outsourced components - a custom-tailored mix of tools and services designed to fit each customer’s unique needs... exactly.  Suitable for any institution seeking to offer its customers a sophisticated, private-label lockbox product, our solutions include: wholesale/retail/wholetail lockbox, real-time/online exception adjudication, healthcare revenue-management, remote capture/processing, document management and more.  Image Remit invites your organization to partner with us today.  Together, we can offer your clients the same quality lockbox services available at the largest national banks at costs even community banks can justify. 

 

Infoscore, Inc.

800-869-0268

14045 Ballantyne Corporate Pl.
Suite 150
Charlotte, NC 28277

Email: sales@iPayData.net
www.infoscoreworld.com

The processabilities are endless!

For over 20 years, Infoscore has provided image, document, and forms
processing depository and archive solutions for 14 verticals markets
including banks and non-profits via ASP hosting and/or end-user
installations. The features of the different markets are built into our
solution without the need for custom programming thereby offering non-banks
lockbox and banks lockbox capabilities (Retail, Wholesale) and non-bank
capabilities (WholeTail). Infoscore's system offers you a fully featured
product that is kept up to date with the latest safe technologies.

Metavante Image Solutions

800-236-3282

www.metavante.com

Metavante Image Solutions provide extensive solutions that help banks and businesses transition from paper to electronic payments and image processing. Solutions that can be delivered in-house or outsourced include distributed capture, check and remittance processing, fraud detection, and document and report management. Customers encompass banks and corporations of all sizes worldwide, from de novo banks to the largest financial institutions and corporations.

JB Software

J&B Software

215-641-1500

www.jbsoftware.com

J&B Software revolutionized the image-based payment processing industry.  Today we provide market-leading automated payments, transaction processing and management systems to over 165 industry-leading companies and government agencies. J&B Software’s library of core applications and product modules utilize open architecture software and hardware platforms.  

With more than 20 years of experience, J&B Software is the 2007 winner of the TAWPI Hall of Fame Award for technology innovation and excellence and its 400+ employees are fully committed to improving operational effectiveness and profitability of its clients. For more information, visit the company Web site at www.JBsoftware.com

KPL Productivity Ltd

US: 866-412-6112
INT: +44 118 931 4030

55 Russell St, Reading, RG1 7LX

www.kplproductivity.com

When you can automate no more …
You rely on the skills of your associates to process exceptions with high accuracy and productivity levels. KPL is showcasing a new set of skill development modules, designed to improve your associates’ abilities to locate errors, verify the correct data and, if required, take corrective action. These modules can be integrated into customized programs, based on the systems you use and the data you process.


KPL Productivity has been training data-processing operations internationally for over 40 years, and now specializes in computer-based training programs for image-based lockbox systems.

Unisys Corporation

800-874-8647 x731

www.unisys.com

Unisys Payment Systems is a world-class provider of financial printers and document processing technology, from merchant capture devices to high-speed readers/sorters. Serving some of the largest banks and financial institutions around the world for more than 50 years, Unisys products and services have fueled the industry and improved its standards. Unisys SmartSource™ Series is our advanced family of image capture devices that process checks and other items remotely at faster speeds and in a more efficient and secure operating environment. Plus, to date, five billion IRDs have been printed on Unisys printers. 
 

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