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2005 Remittance Processing Benchmarking Study
An assessment of remittance processing industry operations
and trends.
Prepared by
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As
businesses and industries learn to embrace changes in the
payments industry, today's remittance processing professionals
and solutions providers require information that is current
and relevant to our changing environment.
To help address
these challenges, The Association for Work
Process Improvement (TAWPI) and Dove
Consulting have conducted a Remittance
Processing Benchmarking Study.
The final report, includes benchmarking data from more than 100 remittance processing sites. The study reports on current and future trends in mail and remittance processing and examines the productivity and cost of processing payments through an analysis of various functions within remittance operations.
Data in the report includes:
Participants from banking, utilities, telecommunications, insurance, credit card, state government, wholesale and retail lockboxes
Get critical information on:
Equipment and suppliers used across various functions
Inbound mail volume, staffing and paid hours
Processes that are used to perform the work including ACH, ARC, and check imaging
Plans and priorities for the next two years
- And much more!
Order the 2005 Remittance Processing Benchmarking Study
TAWPI Member Price: $500
Non-member Price: $1,000
Order online here, or download and fax this form.
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Sponsors of the Study
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Wave One Trends and Opinions Survey Results
The following report summarizes the results from the responses that we received from the remittance processing professionals to the Wave One Trends and Opinions Survey in June 2005:
Remittance processors are generally satisfied with the performance of their operations, but they also identify a number of areas where processors see challenges and opportunities to improve;
Error rates are trending down;
Unit costs are up for some processors and down for others;
Cost pressures and efficiency improvements continue to challenge the industry;
There are a number of areas where respondents report opportunities for productivity improvement, such as increasing efficiencies, Check 21/imaging opportunities, ARC/ACH, and improved software;
Investment in new systems will be driven by cost saving opportunities and new requirements for ARC and Check 21.
To download a pdf of the Wave One Results of the Remittance Processing Trends and Opinions White Paper, click here.
A form will be provided for your contact information. Once the form is completed you will receive a link to download a pdf of the White paper.
For information on this benchmarking program, please contact:
Ed Bachelder
Dove Consulting
75 Park Plaza
Boston, MA 02116
Phone: 617-753-9223
ebachelder@doveconsulting.comMelissa Comeau
TAWPI
185 Devonshire St, Suite M102
Boston, MA 02110
Phone: 617-426-1167
Fax: 617-521-8675 mcomeau@tawpi.org
Click here to download Executive Summary of the Study
today Online
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